Looking To Rent
If I'm under 18 can I still rent through you?
Definitely! You will need to have a legal guardian or parent as a guarantor and they will be required to complete the mandatory application process as well as you.
What is the typical lease period?
Does my rent include the cost of utilities?
Who pays for water usage - the tenant or owner?
How does the application process work?
Why is my application not being processed?
How long does it take for you to tell me if my application has been successful or not?
What can I do to help my application get processed as quickly as possible?
If your situation is a complicated one and you believe that the application form does not ask questions you may wish to answer we encourage you to submit a cover letter with your application.
Why do you require 100 points of ID?
By us requiring 100 points in ID we are able to know beyond reasonable doubt that the individual applying for the premises and the person moving into the house is one in the same..
Who should I contact about renting one of your properties?
Alternatively, you can send an enquiry through the online advertisement of the property you are interested in.
How do I pay my rent?
What does ‘in arrears’ mean?
Once you are ‘in arrears’ you will be sent correspondence from your property manager daily, these may include but are not limited to; phone calls, text messages and letters.
In accordance with the Residential Tenancies Act 1997, if you allow your rent to reach 14 days in arrears your property manager will serve you with a ‘notice to vacate’.
What if I can’t pay my rent on time?
Can I have friends or family stay over?
Although this may seem invasive, if something was to go wrong i.e. a fire at the property, we need to know who was at the property to notify authorities.
If you wish for any friends or family to move into the property more permanently, please advise your property manager immediately before asking them to do so, as you require permission prior to the move in. This person may be required to formally ‘Apply’ for the property, as you did prior to your tenancy.
Can I add new plants in the gardens of the property?
If you wish to plant additional plants in the gardens, please email your property manager detailing which plants and where you wish to plant them. This will need to be approved by the landlord prior to you making any changes.
Can I get additional keys/garage remotes for the property?
Should you want a master key or remote ie you live in apartment block, you will need to request this by emailing your property manager. Once they are received, you will be sent an invoice for payment.
Are my possessions covered by my Landlord’s insurance?
What do I do if I break or damage something at the property?
The damage may be covered by the landlord’s insurance policy, which may mean you might only have to pay the excess amount. Should it not be covered by insurance, Active Agents Hervey Bay works with a range of fantastic tradesmen who are not only reliable, but they give us great rates.
Can I get a pet?
If at the time of your original application you did not have any pets and are now hoping to get one, you must seek permission from your property manager prior to acquiring the pet; this should include the type, breed, age, sex and size of the pet. If you are approved for a pet, your property manager will draw up an agreement which you will be required to sign prior to the pet moving into the property.
If you are not approved for a pet and obtain one at the property anyway, this will be in breach of your lease agreement and will have repercussions.
What happens if I lose my keys or lock them in the property?
After hours – you will be required to contact a locksmith at your own cost.
What happens when my lease expires?
What if I need to move out before the end of my lease?
– Give us written notice of your intention to break your lease
– Pay rent up until the lease ends or until the new tenants lease commences (whichever comes first), even if you have physically vacated the property prior to that date.
– Pay a break lease fee of the equivalent to 1 weeks’ rent + GST and a advertising fee of $125.00
– Notify us of a date you will be vacating the property so we can prepare it ready for re-leasing
If you know someone who wishes to lease the property, they are required to complete the application process as normal. You can discuss this with your property manager in more detail, however it is important that you understand there is no guarantee that this application will be approved.
What is a Condition Report and how does it relate to my tenancy?
As required by legislation, at the time you collect your keys, you will be given two copies of the prepared condition report, along with a CD containing the condition report photos. The condition report marked ‘copy’ and the photos is intended for you to retain for your records.
The original copy of the condition report is the one that you must check over and make any required amendments or additions to; you have 3 business days to return this back to our office.
We recommend you go through the property before you move any personal belongings in. If you agree with our comments you don’t need add any additional comments. If you notice something we haven’t mentioned or you disagree with our comments, put your comments in the ‘tenant comments’ column of the relevant area and category.
If you fail to return the amended condition report to our office within the allocated time frame (3 business days) the original condition report will be declared as true and correct.
Steps your should take when the safety switch trips off
Correctly identify the safety switch. They are commonly larger, should be marked “safety switch” and are different in that only safety switches have a test button.
Attempt to reset safety switch ie. Switch back “ON”
– safety switch won’t reset (go to step 2)
– safety switch resets OK (go to step 5)
Switch “OFF” AND UNPLUG ALL appliances from power points.
IT IS IMPERITIVE TO UNPLUG ALL APPLIANCES.
The safety switch can still detect faulty appliances if they are plugged in and switched off.
Turn “OFF” all other circuit breakers and main switches
Attempt to reset the safety switch first ie. Switch back “ON”
If the safety switch will not reset there may be other appliances which have not been UNPLUGED. Items like the range hood, dishwasher and outside power points for example. (return to step 2)
The safety switch resets (got to step 4)
Turn “ON” the main switches followed by the other circuit breakers one at a time.
If only one circuit breaker appears to effect the safety switch, leave this circuit breaker switched off and contact an Electrician.
Monitor safety switch and if trips persist return to step 1
Ensure you plug back in your fridges/freezers and anything else that may require power immediatly.
Otherwise leave all the appliances unplugged and only plug appliances in as you require them. This will help you to identify which appliance is causing the fault.
Ending a Tenancy
My lease hasn't finished, but I want to move out. What do I do?
When (and how) do I get my bond back?
My lease is about to end. Do I need to tell you if I don't wish to renew the lease?
Why do I need to pay the last 2 weeks rent? Didn’t I pay a 2 weeks rent in advance when I moved in?
What is a final inspection and how does it work?
Your property manager will discuss with you any items requiring your additional attention. At this time you will also be asked to provide a receipt for carpet cleaning or any other special requirements ie flee spraying (if you had a pet at the property) etc.
The Active Agent
What weekly rental income can I expect from my property?
Can I increase the rent in the middle of a lease period?
Can I expect tenants to default on their rent?
What if my tenant does not pay on time?
What happens at the end of the lease?
Which Is Best: Open For Inspections Or Private Viewings?
Inspections by appointment are becoming more popular than open inspections as tenants can be screened ahead of time to ensure that they are serious and trustworthy. Many property management businesses now have software which allows a tenant to book an inspection based on their own schedule and the property manager’s availability. The property manager is then provided with the prospective tenant’s name, phone number, email address and booking time.
While inspections by appointment are based on a single party registering for an inspection, your property manager may allow other interested parties to register for the same inspection time or choose to cap the number of people they show through the property for security reasons. If you have a tenant in place already it is important to respect their privacy as well and ensure that the transition of tenants is as smooth as possible.
You should choose an inspection method that best suits your needs. It is important to consider the privacy of your current tenant, the security of your property and the safety of your property manager when you decide which method is appropriate.